Cardscan fix for Mac El Capitan

1 September 2016 | Tech Support

11 Comments

Dymo have released this statement on Cardscan compatibility with El Capitan:

Regarding CardScan and El Capitan, our developers has performed multiple tests on the newest version of MAC OSX El Capitan (10.11.5) and in many cases the CardScan device (800c) worked correctly, but still this is not 100%. Below is a small guide on how to get it to work.

Update OSX to 10.11.5
Make sure that version 9.2 of CardScan Software is installed (you can download it here - http://dymo.li/cs92mac)
After upgrade and install (if not already present), start CardScan Software and then connect the scanner to the computer.
After a little while you will see the scanner light turn blue and you can now scan a new business card.

If this doesn't work, there are a couple of workarounds that will allow you to keep using the software and contacts, these are listed below:

Copy the CardScan database on to a USB stick and use the database on a Windows based computer
Use the database on the MAC but not be able to use the scanning function
Install Parallels (parallels.com) or VirtualBox (virtualbox.org) and run previous version OSX or Windows in a virtual environment on the MAC.

If you have any problems with the above steps, please contact Dymo Technical Support directly for advice and troubleshooting (note: we are not Dymo!)

Rob

28 October 2016 | 11:52

Has any check been made to see if Cardscan is compatible with OS Sierra?

I don't want to upgrade and lose the ability to use cardscan again.

Sales

31 October 2016 | 10:55

No, we do not think it works with Sierra at this time. For further information please contact Dymo technical support.

John McPherson

20 January 2017 | 23:30

Seems to work just fine. This was a new install of CardScan 9.2 right after Sierra upgrade

Kmatsuoka

31 March 2017 | 21:29

it took two years for you to release a version compatible with el capitan *and* still require the purchase of a license for use beyond a trial? doesn't exactly build confidence for continued support of dymo products...

Admin

01 April 2017 | 10:41

Just to be clear, as already stated above, we are not Dymo, so it is not our product, and not "our" driver. Also, this entire product range is now discontinued (at least in the UK/Europe)

Richard

18 May 2017 | 1:24

As noted by John above, CardScan 800c will work on Sierra after installing (new install) CardScan 9.2 software. Its odd that CardScan 9.1 does not show an update option to 9.2, it just says you have the latest software.