Dymo LabelWriter Wireless - Wireless Connection Issues

Wireless Connection Issues

The following are solutions to some common questions about connecting to the printer on your wireless network.

General Connection Guidelines

Many times issues you may have while trying to connect to the printer can be solved very easily. Check the following:

• Make sure the printer is turned on.
• Make sure your router is turned on and the wireless network is operational.
• Make sure the printer is connected to the same wireless network as your computer or mobile device.
• Restart your mobile device.
• Make sure the printer is not connected to a guest or public wireless network, as these types of networks have additional restrictions that can cause problems.
• Move the printer closer to your wireless router. The printer works best when there are no obstructions between the printer and your router. The closer the printer is to the router the better.
• Make sure any firewall or security programs on your computer are not blocking communications between the printer and your computer.
• Make sure you are not connected to a Virtual Private Network (VPN).

The Printer Does Not Show Up in My Wireless Network List

• Make sure the printer is turned on.
• Make sure you are not connected to a Virtual Private Network (VPN).
• Refresh the list of available networks by turning Wi-Fi off and then on again on your computer or mobile device.

Unable to Connect to the Web Configuration Utility on the Printer

The printer’s IP address may have been reassigned.This is normal behavior with a DHCP connection when the printer has been turned off for a period of time. The printer’s IP address will be reassigned the next time the power is turned on and the printer appears on the network.

You can determine the printer’s current IP address by accessing the DHCP client list through your router’s web pages. Refer to the documentation that came with your router for more information.

In some environments, you may be able to connect to the printer using the mDNS name: http://DYMOLWWxxxxxx.local.

How Do I Move my Printer to a Different Wireless Network

The easiest way to connect to a new network is to reset the printer to factory default settings and run the Quick Setup wizard. All previous settings including language, password, session time out, and so on, will be lost. 

Otherwise, you can follow the instructions in Connecting the Printer to a Different Network to connect to a different network without losing your settings.

Printer Shows Not Connected in the DYMO Connect App

After a period of idle time, the wireless connection between your printer and mobile device may drop. You will need to reconnect to the LabelWriter Wireless printer from within DYMO Connect.

If you still cannot connect to the printer, check the following:

• Make sure you are connected to the right printer.
• Close (force quit) the DYMO Connect app and restart it.
• Turn airplane mode on and then off.
• Restart the mobile device.

Printer does not show up in DYMO Connect

The LabelWriter Wireless does not show up in the printer selection page in DYMO Connect.

• Close (force quit) the DYMO Connect app and restart it.
• Restart the mobile device.
• Make sure you are not on a public or guest network.

Unable to Connect To or Select the Printer in DYMO Label Software

• Make sure the printer and the computer you are using are on the same wireless network.
• Make sure the printer is turned on and ready to print.
• Add the printer from File>Add Network Printer in DYMO Label software and then restart DYMO Label software.

If you are having problems with your Dymo Labelwriter Wireless printer please go to www.dymo.com and contact Dymo Technical Support.