Fixing a jammed cutter on a Dymo Rhino 6000

6 June 2014 | Sales

26 Comments

If you experience a jammed cutter on a Rhino 6000 Industrial Label Printer, try the following steps:

Switch off the printer
Press and hold the cut key and switch the device back on
The message "CUT TEST" should be displayed on the device's display
Press and hold the "shift" key and press the cut key. The cutter should move in little steps.
Try cleaning anything around the blade that might have caused the jam
After cleaning the cutter blade, press the "cut" key to return the cutter blade to its normal position.

KEEP FINGERS CLEAR OF THE BLADE AT ALL TIMES.

Also, once un-jammed, use the yellow tipped brush inside the tape compartment, dipped in some kind of sugar free alcohol solution, to clean the cutter. This will remove any sticky residue on the blade that may have transferred from some of the tape.

Mark Bonham

28 September 2015 | 16:00

BLADE DOES NOT MOVE, IS NOT DIRTY. USED VERY LITTLE SINCE NEW. S/N DC2450055732L

Tech Support

28 September 2015 | 16:38

If the above does not fix the problem then the cutter is likely faulty. Please contact your supplier to ask for a replacement (if purchased recently) or contact Dymo for warranty return instructions.

Gary Cooper

18 January 2016 | 13:02

Rhino 6000 jammed cutter issue. Tried the 'cut' test. The cutter moves well but when tape is inserted - the error comes up again. Is there a part available to fix the problem?

Admin

18 January 2016 | 15:16

Unfortunately, Dymo do not provide any spares for these machines so the only option is to replace the whole machine under warranty, which seems a bit wasteful...

Mark

29 February 2016 | 21:52

My Rhino 6000 gets the "cutter jam" error, but it appears that the plastic part that covers the blade is too close to the cartridge. This blocks the tape from moving at all. For example, if I pull the tape out a little bit it will not load because there isn't room for the tape to fit.

Is there a known way to work around this? It seems like the blade cover is spring loaded and maybe something is supposed to stop the travel a millimeter or two away from the cartridge.

Admin

01 March 2016 | 15:02

This is the only cutter fix available, if it doesn't fix your particular problem please contact Dymo technical support via www.dymo.com

Nik

31 May 2016 | 4:56

Use steps above to clear/clean, then if Error "cutter jam" still appears:
- turn off, pull battery out, wait, put battery in, turn on -
Worked a treat for me, good luck!

Erick

17 October 2017 | 20:56

Removing the battery after clearing the jam worked for me as well. Thank you!

Brian

22 August 2016 | 17:53

Outstanding!
The Cutter Test allowed me to clean my cutter blade after using 3 cassettes of Permanent Polyester labels as advised. I will clean again after the next 3. Thank you!

Brett

19 May 2017 | 21:51

This helped get mine working again. When it jammed, the blade was stuck out. I took my unit apart, and jumped the motor that drives the cutter with a AAA battery. This brought it back to where it should start. I then ran the 'Cutter Test', and hit the cut button a bunch of times.

On resetting, found that the error was still present. Repeated the process for the cutter test a few more times, and the error eventually cleared. It seems as though putting the cartridge in, and configuring it's dimensions prior to trying to use the cutter again may have helped.

Rick

17 November 2017 | 22:19

There is some goofiness to this. The battery removal technique worked but not without a little massage. Thanks for the tip.